FREQUENTLY ASKED QUESTIONS

Do You Have Questions?

Below you’ll find answers to some of the most common questions you might have about Fussell’s Shop and our services. 

If you still can’t find the answer you’re looking for below, stop by our store or give us a call! 

  • What are your regular business hours?

    Our REGULAR business hours are as follows:

    Sunday - CLOSED

    Monday - 8:30-5:30

    Tuesday - 8:30-5:30

    Wednesday - 8:30-5:30

    Thursday - 8:30-5:30

    Friday - 8:30-5:30

    Saturday - 8:30-4:00

  • Do you offer BIG & TALL sizes?

    Yes, we have BIG & TALL sizes in several brands, with some of them offering sizes up to 5X and a 60 in waist.  

  • Where are you located?

    We are located at 103 North Main Street in Dickson, TN.  We are in the heart of Downtown Dickson's historic district.  When you travel south down Main Street, we are the next to the last business on the left before you reach the railroad crossing.  We are next door to the Bank of Dickson.  Look for a long black awning with our name on it.  You can enter either through the front door, or if you are parking in the back lot, you can enter through our back door (look for a red door with our awning over it).

  • Do you do alterations on items not purchased at Fussell’s?

    At this time, Fussell's only offers alterations on in-store purchases.  

  • Do you rent suits & tuxedos?

    Yes!  We offer men's suit and tuxedo rentals for just about any occasion... weddings, proms, quinceañeras,  and all other formal events.  

  • What is the process for formal wear rentals?

    To view the whole process please visit our Services page.

  • How long does the rental process take?

    The first visit should take approximately 20-30 minutes.  We ask that the couple research their options  before arriving.  This will help to make the process easier & faster.  Please visit www.jimsformalwear.com to see what options are available! 

  • When do I need to return my rental?

    All rentals are due back the following business day after your event.  All rentals are subject to a late fee if returned after the due date.  

  • Do I need an appointment to book a formal wear rental?

    No appointment needed.  We take walk-ins only.  We take everyone on a first-come, first-serve basis.  

  • What if my groomsmen are from out of town? When & how should they be fitted?

    Your groomsmen can be measured at any Jim's Formal Wear retailer, preferably 30 days before the event.  The measurements can then be called into us here!  For an additional fee, we also offer drop-ship rentals for our out-of-town customers!

  • Do you have clothing for boys?

    Yes, we offer a selection of boys clothing that includes brands like Wrangler & Carhartt.  

  • Do you have clothing for women?

    Our store primarily caters to men and boys, so we typically don't stock women's clothing.  However, sometimes we do have a limited selection of Women's Carhartt available during the holiday season.

  • What is your return policy?

    We want you to love what you purchase, but understand that returns are sometimes inevitable.   Items may be returned if they are unworn and clean.  ALL items must have all ORIGINAL tags attached.  With that being said, if the item is accompanied by the orginal receipt, refunds will be issued to the orginal form of payment.  Without a receipt, items may be exchanged or refunded to a store gift card.  

  • What forms of payment do you accept?

    We accept cash,  major credit cards, debit cards, and digital payment methods.   We can also take your credit card payment over the phone.